Reviews and Customer Success Stories

“The system [IntelliChief] tells you every time someone has touched an invoice. It tells you who touched it, what they did with it and what its status is.”
–Lisa Reda, Assistant Controller

“With IntelliChief, we can bypass the fax machine in terms of a hard copy and have the documents sent right into an inbox in IntelliChief, where we can see every order coming in.”

–Lisa Reda, Assistant Controller

“If somebody’s out, we don’t have to worry about orders piling up on somebody’s desk. They’re in the system [IntelliChief] where another person can do it or assign it to another order processor.”
–Neil Gibree, Director of Distribution

“This [IntelliChief] has saved us not only large amounts of paper but also postage. It also saves a great deal of time.”

–Neil Gibree, Director of Distribution

“Once they’re [customers] in the system, with an e-mail address or fax number, we can send the documents to our customers and vendors automatically, every night.”
–Marc St. George, IT Director

“We were drowning in paper. There was an identified need to streamline order information throughout our processes.”
–Lianne Peters, Business Systems Specialist

“IntelliChief had the preferred integrations with all three primary business systems, along with the ability to be utilized with any future ERP or line of business system strategically beneficial for us to add. IntelliChief’s features set has proven outstanding.”
–Lianne Peters, Business Systems Specialist

“Management appreciates this real-time visibility of orders from our customers. Additionally, Customer Service is now able to implement a round-robin order assignment, to help facilitate even distribution and workload among staff to further expedite fulfillment.”
–Lianne Peters, Business Systems Specialist

“Manually routing paper documents for reviews and approvals is slow and ultimately costly. IT encompassed more of our people’s time than it should have, and forfeited vendor discounts we were contractually eligible to receive.”
–Lianne Peters, Business Systems Specialist

“Better organization through IntelliChief’s automation pays dividends daily – literally. We’re able to remove document processing, access, and routing costs per transaction. We avoid late payment fees and achieve vendor discounts available to us.”
–Lianne Peters, Business Systems Specialist

“IntelliChief made it easy for our Specialty Customer Service personnel and Invoicing Team to work together, with each group having visibility and access to each order’s status, streamlining the invoice process for specialty order types.”
–Lianne Peters, Business Systems Specialist

“A paper-based HR environment is at risk. There’s irreplaceable documentation unprotected from physical damage, primarily from fire and water. Having those files on secure servers with password access protection mitigates that risk while providing reliable colocation backup and archival.”
–Lianne Peters, Business Systems Specialist

“The good thing is that our new process [using Infor Formtastic] of creating custom pack slips happens very quickly, to the point where our associates hit the enter button, walk to the printer, and out comes the pack slip, no standing around waiting.”
–Tim Hau, Director of Information Technology

“During the initial training, it became obvious that Infor Formtastic’s functionality was clear and easy to understand, to the point where the entry-level person who runs the development process was able to quickly pick up on it and take ownership to make it all happen.”
–Tim Hau, Director of Information Technology

“We have now 3 sets of hands instead of 7 and we always know exactly where the order is…IntelliChief cut the order process time in half.”
–Amanda Lewis, Customer Service

“They [the CEO and CFO] didn’t want to see any soft dollars…We were able to show there were big savings [with IntelliChief], which could be used to improve profitability and services, and those were hard dollars.”
–Amanda Lewis, Customer Service

“The idea of not having paper anymore for some people was difficult to overcome… They [associates now] understand [document imaging] is a real advantage on how we serve our customers and that’s our competitive advantage.”
–Elaine Handley, Accounting Manager

“This [paperless solution] has really expanded our business beyond the boundaries of our office walls.”
-Bob Varney, Director of Customer Care

“With IntelliChief capabilities, an acknowledgment is electronically sent back to the account that indicates that their order has been processed and when the order will ship. When the order actually ships, an invoice is then electronically sent to the account, which helps speed up our time of collection and improve our cash flow.”
-Bob Varney, Director of Customer Care

“I decided we had to develop a paperless business model. The point to be made is this: Buyers should be focusing on the buying process, developing quality vendors with the ability to deliver products on time at competitive prices, not shuffling paper.”
–John C. Schmidt, Group Purchasing Manager

“In the past, we used 15 filing cabinets (current documents) and a warehouse (past documents) to store our purchasing documents in. Presently, [with IntelliChief] we have no filing cabinets nor are we moving any files to the warehouse.”
–John C. Schmidt, Group Purchasing Manager

“IntelliChief allowed us to move from duplicate printed checks to laser cut checks that are archived in IntelliChief, giving us substantial cost savings.”
–Susan Slater, AP Supervisor

“We noticed an increasing number of companies going paperless, and calculated it would be a wise move for us. It’s proved to be –
IntelliChief has saved us considerable resource time over our previous manual processes way of running our business, both in the
AP department and in all others throughout the company utilizing the system.”
-Erica Salgado, Staff Accountant

“Having the ability to capture and organize all payables documentation through automation simplifies everything. It’s a more
efficient, cost-saving way to process.”
-Erica Salgado, Staff Accountant

“Automating our workflow with IntelliChief has provided us the ability to map our goals and targets, with visibility to processing the status of daily tasks. This has provided us a phenomenal advantage with reviews and approvals, and with our cash flow management.”
-Erica Salgado, Staff Accountant

“Maintaining all project records together in a single repository, with automated workflow among those involved with each project, has simplified communications and enhanced delivery times notably.”
-Erica Salgado, Staff Accountant

“IntelliChief’s paperless process management has enabled Stainless Foundry’s production lead time to be reduced by
50%.”
-Steve Cooke, Vice President of Sales & Marketing

“Once a customer order came in, there were a lot of steps required before it was entered into our enterprise resource planning system B&L Odyssey. Engineering, Quality, Production, and Customer Service were all involved in the order review process. Each area might have responsibilities from validating pricing, setting up new customers, providing samples – all based on the kind of order received and from whom. This meant a lot of room for error, shuffling paper between departments, lots of emails; overall an
inefficient manual process.”
-Steve Cooke, Vice President of Sales & Marketing

“IntelliChief’s user training enabled everyone interacting with the system to be comfortable with its usage quickly. That helped achieve our system ROI within a year.”
-Steve Cooke, Vice President of Sales & Marketing

“The best part is that all document history is stored in IntelliChief making it very easy to see who did what and when.”
–Jennifer Freeman, Database Administrator

“IntelliChief has really streamlined the invoice matching process and this means that invoices are getting paid faster. And because of this, we’re benefiting from discounts for the first time in our 70+ year history.”
–Jennifer Freeman, Database Administrator

“Now that invoice is captured electronically in IntelliChief and users can simply pull up invoices themselves through Mincron’s Invoice Inquiry screen. This integration between IntelliChief and Mincron was really a key benefit for us.”
–Angela Isaacs, VP of Information Systems

“We have a computer set for the auditors. They type in the invoice number in IntelliChief to pull up the image and they see what they need. [With IntelliChief] It’s less work for us and much faster for them.”
–Angela Isaacs, VP of Information Systems

“Now [with IntelliChief], we can just move them [invoices] over to IntelliChief without having to print them…It has drastically cut down on processing time.”
–Sherry Franklin, Accounts Payable

“… Now that we have the integration with IntelliChief, we can provide a one-vendor solution for our users’ paperless needs. This provides more cost saving options to our customers, helps them with their green initiatives, and falls in line with our commitment to satisfy the needs of our clients.”
–Ian Bendelow, CEO, Mincron