Automated Sales Order Processing Software – The First Step in a Faster Order Fulfillment Process
Sales order processing is a crucial function for any business. But for most companies, managing customer orders is easier said than done.
If you don’t have a standard process, documents can get lost or misplaced. Order forms can take weeks to make their way from Customer Service to Production, and change orders can be accidentally overlooked. And the longer you customers have to wait? The more frustrated they get – and the less likely they are to return.
One way that you can speed up production & reduce your lead times? Automated sales order processing.
Sales Order Automation
Some processes will always depend on human intelligence. But it’s also possible to streamline redundant, time-consuming tasks. IntelliChief’s automated order entry software can speed up your fulfillment cycle by reducing employee intervention.
With our sales order system, you can move your products out the door more quickly – even if they’re made to order. You’re looking at a processing time of just minutes, rather than hours. And by moving away from manual data entry, you can eliminate errors as well. The result? More satisfied customers, and more repeat business.
Collect, Distribute, and Process Customer Orders
IntelliChief’s sales order processing system helps you work smarter.
Our software automatically collects order forms that arrive via email or fax, then enters them into your enterprise resource planning system. (For paper-based orders, you can scan them in, and our system will take care of the rest.)
As each transaction occurs, IntelliChief can automatically convert purchase orders to sales orders, then send the information to your ERP. Your team doesn’t have to enter the data by hand, which lets you speed up the order processing cycle. Our software can automatically “read” each request, confirm that prices & part numbers are correct, and move on to the next steps in the sales order process.
Reduce Your Lead Time
Using custom routing rules, IntelliChief instantly sends your documents to the appropriate teams for review and processing. This gets critical information to the right people, right away.
As each order makes its way through your organization, you can deliver the corresponding paperwork to Customer Service, Finance, Quality, or Production Control. This can help you reduce your lead time by as much as 50 percent. (See how one company did exactly that.)
Track Each Order Through the Fulfillment Process
With so many things to keep track of, it’s hard to keep an eye on your sales order processing cycle. With IntelliChief, you can monitor the status of every order, with the details laid out in a user-friendly dashboard. It’s easy to see when each order was captured, which departments it’s been routed to, who approved it (and when), and anything else you might need to know. If customers reach out for an update, your customer service team can get them an answer right away.
No More Lost Sales Orders
As each order arrives, IntelliChief automatically captures and it saves it to an electronic archive. From there, it sends out an automatic notification to start working right away.
As you process each order, it’s easy to confirm the details. Need to know how many units were requested, or what price you quoted the customer during the proposal process? You can look up all of the necessary information, right from your order management system. This means that you never have to contact your customers and ask them to re-send their order forms, or manually verify the items they wanted to purchase.
Batch Technology for High-Volume Sales Order Processing
Dealing with a high volume of sales orders is the best type of “problem” to have. Unfortunately, what’s great for business can be a challenge for your customer service team.
IntelliChief helps you eliminate delays and bottlenecks in your order processing department. With batch processing technology, our software can help you manage hundreds of transactions at a time. A sudden rush of customers won’t get in the way of preparation, authorization, and processing.
Integrate With Your ERP
IntelliChief works hand in hand with your enterprise resource planning system. You can:
- Connect with your Customer Master and other databases
- Capture and save new documents (like pick lists and customer invoices) as they’re created
- Address customer inquiries within your ERP
- Automatically create customer invoices as soon as each order is filled
- Send transactional information directly to your accounting software
You don’t need any custom programming to use our sales order automation software. Our solutions can connect to any inventory management program you already use, be it SAP, Oracle, or a smaller proprietary system. This helps you optimize operations (and sync your technologies) from day one.