Reduce Your Lead Time With Automation
Using custom routing rules, IntelliChief instantly sends your documents to the appropriate teams for review and processing. Because sales orders are intended for internal use, automated routing helps you deliver critical data to each of your individual teams, right away.
As each order makes its way through your company, you can deliver the corresponding paperwork to Customer Service, Finance, Quality, or Production Control. If these departments operate out of different locations, you don’t have to send out each sales order individually, then wait for the documents to arrive.
By providing each business unit with immediate, real-time access to your customers’ order information, you can reduce your lead time by as much as 50 percent. (See how one company did exactly that.)
Track Each Order’s Status Through the Fulfillment Process
With so many things to keep track of, it’s hard to keep an eye on your sales order processing cycle. With IntelliChief, you can monitor the status of every order, with the details laid out in a user-friendly dashboard.
Our sales order management software makes it easy to see when each order was captured, which departments it’s been routed to, who approved it (and when), and anything else you might need to know. If customers reach out for an update, your customer service team can get them an answer right away. And for internal reporting? You can easily create custom charts (with your most recent order processing data) to monitor your performance throughout your entire O2C cycle.
No More Lost Sales Orders
As each order arrives, our software automatically captures and it saves it to an electronic archive. From there, it sends out an automatic notification to start working right away.
As you process each order, it’s easy to confirm the details. Need to know how many units were requested, or what price you quoted the customer during the proposal process? You can look up all of the necessary information, right from your order management system. This means that you never have to contact your customers and ask them to re-send their order forms, or manually verify the items they wanted to purchase.
Batch Technology for High-Volume Sales Order Processing
Dealing with a high volume of sales orders is the best type of “problem” to have. Unfortunately, what’s great for business can be a challenge for your customer service team – and your on-time delivery metrics.
Automation helps you eliminate bottlenecks in your order processing department. With batch processing technology, our software can help you manage hundreds of transactions at a time. A sudden rush of customers won’t get in the way of preparation, authorization, and processing.
Integrate With Your Order Management Modules
Our sales order automation software works hand in hand with your enterprise resource planning system. You can:
- Connect with your Customer Master and other databases
- Capture and save new documents (like picking slips, delivery notices, and customer invoices) as you create them
- Address customer inquiries within your ERP
- Send transactional information directly to your accounting software
You don’t need any custom programming to use our sales order automation software. Our solutions can connect to any inventory management program you currently use, be it SAP, Oracle, or a smaller proprietary system. This lets you continue to use the order management technologies you already have in place – only faster and more efficiently.
Our software can also follow any order processing workflows that you already have in place. It’s easy to customize our solutions based on your company’s specific order to cash procedure – helping you optimize operations from day one.
Ready to find out how automated sales order processing can fit into your business? Contact IntelliChief to learn more, or to request a custom demo of our order to cash automation software.