Automated Sales Order Processing Software – The First Step in a Faster Order Fulfillment Process
Sales order processing is a crucial function for any business. But, managing orders can be easier said than done.
If you don’t have a standardized process, orders can get lost or misplaced. Order forms can take weeks to make their way from Customer Service to Production. And the longer you customers have to wait? The more frustrated they get – and the less likely they are to return.
One way to speed up order fulfillment? Automated sales order processing.
Some processes will always depend on human intelligence. But it’s also possible to streamline redundant, time-consuming tasks. Automated order entry software, for instance, can significantly speed up fulfillment. You can move your products out the door more quickly, even if they’re made to order. And while you’re at it? Why not put an end to order processing errors, getting more satisfied customers and more repeat business?
Sales Order Automation for a Smarter Workplace
IntelliChief’s sales order processing system helps you work smarter.
Your employees won’t have to manually collect order forms and key them in to your enterprise resource planning system. Instead, our program can send them to the appropriate teams as soon as they’re received. It can collect orders from an email or fax network, or accept
paper-based orders from a scanner.
From there, IntelliChief can create a new order in your ERP. The software can “read” each request, confirm that prices & part numbers are correct, and move on to the next steps in the sales order process.
Using Batch Processing Technology to Manage Multiple Orders at Once
Dealing with a high volume of sales orders? That’s the best type of “problem” to have.
What’s great for business can be a challenge for your customer service team – but we’re here to help. Our software has built-in batch processing technology. A sudden rush of sales orders won’t cause a bottleneck. Preparation, processing, and even post-order archiving are seamless with IntelliChief.
Reducing Your Lead Times With Automated Sales Order Processing Software
Once you have a sales order to work with, you can quickly route it to the relevant departments. Using your company’s specific policies, you can send orders to the right people, right away. For instance, you can deliver paperwork to customer service, finance, quality,or production control. This can help you reduce your lead time by as much as 50 percent. (See how one company did exactly that.)
IntelliChief also puts an end to lost sales orders. When each order arrives, it sends out an automatic notification. This lets your team know to start on fulfillment as soon as possible. And if you need to confirm the details part-way through? Each order is saved in an electronic archive. You can confirm the customer’s request with a few clicks. You’ll never have to call them back and ask them to re-send their order form.
Our solutions can even help you track each order throughout the fulfillment process. When customers reach out for an update, your customer service team can get them an answer right away.
IntelliChief’s Order Processing System Integrates With Your ERP
IntelliChief’s automated sales order processing solutions work hand in hand with your enterprise resource planning system. You can:
- Connect with your Customer Master and other databases
- Capture and save new documents as they’re generated by your ERP
- Add new correspondence, sales order numbers, & shipment records as they become available
- Address order inquiries within your ERP
- Automatically produce invoices when orders are fulfilled, reducing your DSO
With IntelliChief, it’s easy to achieve these benefits. Our sales order automation software doesn’t need custom programming. Our team can connect it to whatever order fulfillment or inventory program you already use, whether that’s SAP, Oracle, or a smaller proprietary system. This helps you optimize operations from day one.
Ready to find out how automated sales order processing can fit into your business? Contact IntelliChief to get started. Or, keep reading to learn more about our automation software and order to cash solutions.