IntelliChief’s Order Entry System Uses Automation to Reduce Your Processing Time & Speed Up Your O2C Cycle
IntelliChief’s order entry system lets you electronically collect and process your customer orders. You can get started with production as soon as a transaction is complete – no matter where the sale is made – and you don’t have to waste time on manual order management.
Why Use an Order Entry System?
If you’re already using an order management program (like Oracle Order Management or Infor CloudSuite Distribution), you technically have everything you need to log your orders. But for many companies, getting information into these systems is tedious and time-consuming.
For an ordinary transaction, the order entry process usually takes around 10 minutes. (More complex orders can take longer to input.) The more business that you do, the more time your team has to spend on routine administration. Meanwhile, the more orders you have to enter, the longer it takes – and the longer your customers end up waiting for their products.
If you’re processing 5,000 orders a month, that’s 833 hours spent on manual data entry alone. And with the typical full-time employee spending 160 hours a month at the office, you’re paying a team of at least 5 individuals to prepare your orders for production. (That doesn’t even include the employees who collect and ship the orders, or the ones who handle returns.)
Automating the Order Entry Process
With IntelliChief, automation makes order management much less of a hassle.
Our order entry software can instantly collect and sort your incoming order forms. Your employees won’t have to be constantly “on call”, watching for new documents to arrive. Instead, they can spend their time providing valuable attention to your customers. (Meanwhile, you don’t have to worry about orders being lost or misplaced.)
From there, IntelliChief can send the details for every transaction straight to your ERP. For many orders, your team won’t have to get involved at all. But if there’s an issue – like an item that’s currently on backorder – it’s brought to their attention right away.
Once an order is in production, the rest of your process will continue as it always has. But instead of manually passing documents back and forth from department to department, our order entry system lets you electronically route your forms to your individual business teams. Your employees can review, approve, and process your order documents from a single convenient platform.
IntelliChief Mobile Access Server even lets you manage your order entry process from a smartphone or tablet, helping you keep your workflows moving even when you’re on the go. It’s a perfect solution for on-the-go order entry at tradeshows, conferences, and customer appointments. Meanwhile, your team back at headquarters (or in your production warehouse) is instantly notified that a new order needs to be processed, and they can get started ASAP. Everyone in your organization has access to the latest, most comprehensive information.
Order Automation Case Study: See How One Business Cut Their Processing Times in Half
Every company wants to work faster and more effectively – and order to cash automation is a great place to start. Here’s one real-life example:
One of our customers was collecting each of their orders (and preparing them for processing) by hand. Their customer service team had to manually route them to several internal departments for review, then eventually enter the information into their order management system by hand. Only after everything was updated could they start moving each order through to fulfillment.
With IntelliChief, they were able to electronically enter and approve their orders, cutting their order processing time in half. They also streamlined their department to include just three people, instead of seven.
Customize IntelliChief’s Order Entry System for Your Business
Our order entry system puts these improvements within reach for your business as well. Our software lets you:
- Collect, sort, and route your order forms
- Verify each customer’s contact information and price agreements
- Send out instant notifications as orders are processed
- Generate invoices for each transaction
IntelliChief also keeps your order information – from contracts to shipping notifications and everything in between – in a neatly organized archive. Your customer service team can access this information any time you need it – without having to leave their ERP.