Serena Chechile
Chief Customer & Product Officer
Serena Chechile is the Chief Customer & Product Officer at IntelliChief, where she leads the company’s Product, Customer Success, and Professional Services strategy. Her focus is on strengthening the connection between what IntelliChief builds, how its solutions are implement and experienced, and the value customers achieve throughout their relationship with the company.
At IntelliChief, Serena brings together the teams and disciplines responsible for defining, delivering, implementing, and continuously improving the customer experience. Her role connects the product strategy, customer insight, implementation, adoption, and customer outcomes, creating stronger feedback loops that ensure insights from customer interactions, implementations, support, and product usage inform future innovation and investment.
Her approach is grounded in the belief that successful enterprise software is not defined simply by the features it delivers, but by how effectively it improves the way people and organizations work. By bringing together IntelliChief’s Product, Customer Success, and Professional Services strategies, Serena is helping shape a more connected approach to innovation, one focused on building the right products, implementing them effectively, and ensuring customers achieve meaningful value throughout their journey with IntelliChief.
A Proven Track Record in Enterprise Technology Leadership
Serena’s career has been defined by her ability to bridge disciplines that are often treated separately: engineering, product, user experience, business strategy, and customer needs.
Prior to joining IntelliChief, she served as an Executive Director and Head of User Experience at JPMorgan Chase, where she led an organization of more than 50 product managers, UX designers, UX researchers, and technical writers. She partnered closely with Product and Engineering leadership to transform fragmented tools and workflows into more cohesive enterprise platforms, using experience strategy, user research, product growth, telemetry, and data-informed decision-making to improve adoption and outcomes.
Before JPMorgan Chase, Serena spent more than 15 years in development and UX leadership roles at EMC and later held senior product, technical, and experience leadership positions at Red Hat, including Senior Principal Product Manager, UX Strategist, and Distinguished Engineer.
Throughout her career, Serena has also been named on eight patents across four companies, reflecting her contributions to innovation at the intersection of technology, product, and user experience.
Her years working in Developer Experience created a natural connection to IntelliChief’s mission. While Developer Experience and DevOps focus on improving and automating software development activities, IntelliChief applies similar principles to complex business processes, reducing friction, eliminating unnecessary manual work, connecting fragmented systems, and enabling people to focus on higher-value activities.
Education & Background
Serena holds a Bachelor of Science in Computer Science from the University of Massachusetts Dartmouth and a Master of Science in Human Factors and Information Design from Bentley University.
Her multidisciplinary background enables her to bridge complex technology, human-centered design, product strategy, implementation, and business outcomes, bringing a distinctive perspective to her role as Chief Customer & Product Officer
Experience IntelliChief
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