Each company has its own specific way of getting things done – both within each department, and organization-wide.
The nuances are tried – but are they true?
Employees tend to get accustomed, and comfortable, with how things are routinely done. They move through their business processes without much thought, doing whatever it takes to move through their to-do list.
It’s not often that they stop and consider if there are potential improvements. But when it comes to most manual workflows, there are a number of opportunities to reduce unnecessary steps and excessive costs.
How Workflow Mapping Can Help You Optimize Your Own Specific Business Processes
To see where your processes can be optimized, it helps to map them out. Imagine that you’re getting ready to automate that process. What would you need to teach your technology to do?
Process mapping gives you a realistic insight into how things are actually done. It opens your eyes – and shows opportunities – to optimize and automate repetitive work where it’s advantageous, and helps you allocate your people to where they’re needed most. Most importantly, you can see what you were previously missing, and refine your processes to best fit your objectives and company culture.
Enterprise content management makes it easy to map – and automate – your workflows.
People will drive the automation. Human touch remains crucial within AI operations; machine learning, even as it continuously improves, lacks grasp of wild-card spontaneous elements of human nature (Neuroscience will forever be refining this understanding). What’s achieved is people’s advantageous distance vantage. What’s realized is workflow automation mapping optimizes business processes.
An AP Example
One area where long-standing workflows tend to be highly inefficient: Accounts Payable.
You may be manually collecting your invoices, and sorting them out in your mailroom. Once they’re distributed to the appropriate processors, they have to matched, validated, vouchered, and entered into your ERP. In a best case scenario, this can take days of effort.
ECM, however, captures all information, in all formats and from all sources, related to each transaction. It then organizes it and makes it digitally available conveniently within the context of a transaction. Once captured, all data is verified and validated with established contractual standards of each participating party, stored in your ERP or line of business system.
From there, your newly optimized process workflow steps are powered by robotic process automation (RPA). Rather than completing manual steps that you previously identified as unnecessary, interactions among staff are automated, making it easier and quicker for notifications and approvals.
This provides much-appreciated convenience, eliminates late payment penalties, and helps you obtain often-missed early payment discounts. These add up: ECM provider IntelliChief has a user who currently receives $5.4 million annually in discounts. And the ultimate benefit is counted in time; all those involved in AP process workflows are freed from the manual hours per week required to complete these tasks.
To learn more, contact IntelliChief.