What to Look for in an ECM Provider

 

Understanding the costs and return on investment involved in an Enterprise Content Management (ECM) solution is important before deciding on a software vendor. It’s important to consider the following factors when choosing an ECM provider:

Integrates With the Existing ERP System

Finding an ECM system that is engineered to unite with your existing ERP system is a huge benefit. When talking to ECM vendors, you should insist on finding a seamless integration that will allow you to achieve your goals.

Once a system is put into place, ECM needs to be a seamless fit, ensuring that current systems function as effectively as they did before installation. Having documents stored in centralized repository results in the merging of business processes and computer applications so information is stored in a high-quality digital format.

Increases Productivity of Employees

When choosing an ECM system, it’s important to assess how much employees will be freed from unnecessary work to give them the needed time to be productive in other areas. Imagine if your workers didn’t have to spend upwards of 90% of their time manually handling paper documents and keying in data. What other tasks could they work on to benefit your organization? The possibilities are truly endless.

Supports Compliance With HIPAA and Sarbanes-Oxley

Companies need to take into account external government regulations and internal security policies as a critical part of doing business in their marketplace in order for documentation to be accessed in response to compliance audits and requests.

Health care providers have to consider how to create high levels of security for HIPAA and place physical safeguards (such as access to certain users) and/or technical safeguards (password-protected files) in place.

For Sarbanes-Oxley compliance, ECM systems need to store company information in a centralized location. Find a solution where documents are easily tracked through the entire process lifecycle for responses to regulatory audits.

Offers Browser-Based Interface

An ECM system should give employees the ability to access the system from any location using a secure browser interface. This will increase your ability to do business remotely by a significant margin without the need for a dysfunctional, expensive mobile app. If you want unrestricted mobile content management features, a browser-based interface is the most flexible, secure, and cost-effective option.

Provides Solid Experience and Market Knowledge

It’s crucial to work with a company that understands the business goals and technology needs. ECM solutions work well when the vendor has worked with many types of organizations. An ECM vendor who has a solid track record, significant experience, and who shares their large knowledge base ensures success.

Gives In-Depth Technical Support

Look for a company that offers extensive support and will partner to provide fast and easy solutions to problems. They should offer traditional support offerings as well as remote services, to meet all needs. They should offer a quick resolution of any issues.

Ready to find out whether Enterprise Content Management is right for your business? Contact IntelliChief to learn more about how we help businesses justify their projects with real-world ROI examples using actual business data.