Improve Customer Service – Both Before and After a Transaction – With Order Processing Software by IntelliChief
Customer satisfaction is critical to your business. If you’re looking to create a better end-to-end experience, IntelliChief’s order processing software can help.
One of the most important things to consider is how quickly you’re getting orders out the door. If you’re worried about speeding up your lead time and eliminating order entry tasks, IntelliChief can help. IntelliChief’s automated order processing software collects and distributes orders automatically, so you can start addressing orders as soon as they are received. Faster sales order processing is an easy way to earn repeat business and stay competitive.
Automated Customer Order Processing Helps You Optimize Your Workflows for Faster Fulfillment
Complex order process slowing things down? IntelliChief can help you move through each step more quickly. Anything that requires attention – like engineering change orders – will be visible right away, instead of getting lost on someone’s desk.
According to consulting firm PricewaterhouseCoopers, automation can reduce the average order handling time from 30 minutes to 10 minutes, and the cost by up to 80 percent.
Because orders are processed faster, customers have a better experience – and your customer service team won’t have to address as many inquiries. Your customers can even get documents like ASNs and Bills of Lading right from your website instead of calling your CSRs.
Keep an Electronic Record of All Your Customers’ Documents
When customers do contact you for support, your customer service representatives will know where their order is – even if it is outside your ERP system’s order process. With IntelliChief’s order processing software, CSR’s can view the complete history of every transaction in real time. Your customer service team will have immediate access to:
- Purchase orders
- Picking/Packing lists
- Freight bills
- Order acknowledgements
- Advance shipping notices
- Credit Documents
- Maintenance records
- RFPs and RFQs
You can instantly tell customers where their orders are, when backordered items will ship, what sort of technical support is available, and much more – without making anyone wait on hold.
Integrate Your Order Processing Software With Your Customer Service ERP
IntelliChief is an integrated data solution – meaning that it’s designed to be used with your ERP. You’ll have the ability to streamline all of your order-to-cash workflows, and you’ll gain increased visibility at every stage of the order process. Self-service reporting lets you visualize lead time, engineering changes, and other important metrics within a user-friendly dashboard.
Ready to start building a reputation for outstanding customer service? IntelliChief can provide you with the tools you need to process customer orders more quickly, while increasing accuracy and reliability. Contact us today to learn more about our industry-leading order processing software.