Content Services: An Integrated Approach to Enterprise Content Management
The term “content services” describes a relatively new concept in information management. But what does it mean for your business?
The short answer: It’s a comprehensive way to incorporate cutting-edge technologies and forward-thinking strategies into your corporate information management processes. Content services include document capture, data automation, process optimization, and lifecycle management.
Want the long answer, too? Our experts share more insights below.
What Are Content Services?
Gartner introduced the term “content services” in 2017. Formerly, enterprise content management, or ECM, was the most common verbiage. According to analysts, this term wasn’t considered comprehensive enough to accurately describe these services — new terminology was required to continue the discussion.
Generally, ECM is characterized as a single approach or a collection of several disparate strategies. However, in recent years, successful companies have developed more comprehensive approaches for managing their most business-critical documents. They discovered that by integrating platforms, applications, and technologies, they could boost productivity and streamline information management.
Content Services in the Digital Workplace: Where Software Meets Strategy
As Gartner Analyst Michael Woodbridge puts it: “ ECM has commonly been interpreted by clients and vendors alike as a thing you can buy, and a consequence has resulted in many mismatches of vision and implemented reality.” Companies now understand that enterprise content management is more than a software suite — it’s a solution for businesses looking to grow, scale, and dominate the competition.
Content services must be integrated with your existing ERP system to optimize functionality. For this reason, businesses are taking a more strategic approach to integration. They understand the value of formal and time-tested integrations from companies that have thrived in the space for many years. By working with a content services platform like IntelliChief, businesses can leverage solutions that eliminate redundant manual processes and increase document management accuracy. Many businesses realize a full return on their investment in as little as twelve months. More importantly, they are taking the first steps to future-proof their business.
The Association for Image and Information Management (AIIM) also reminds us that companies require “technologies and strategies that assist people in the way they want to work.” For instance, some businesses are taking their existing content services system (the platform) and adding mobile access (an application), reflecting the shift from traditional in-office work to remote work. Taking advantage of integrations like these drives the most meaningful changes in corporate information management.
What Role Should Content Services Play in Your Enterprise Plan?
As an enterprise-level strategy, content services can help you transform several areas of your business. It’s not just a way to collect and store your business data. It also takes into account:
- Risk management & regulatory compliance
- Workflow automation and business process optimization
- Employee-to-employee and department-to-department collaboration
It also requires a commitment to continued innovation. You’re not just purchasing a piece of technology. You’re empowering your business with increased visibility and control to over business-critical processes. As you collect insights, share them with your content services provider. Together, you can develop tailored solutions to improve productivity, profitability, and information management.
Choose a Content Services Provider With Decades of Experience in ECM
Content services may be a new term, but it’s an approach that IntelliChief has exercised for over a decade. We’ve always viewed our ECM software as more than a product. We work hand-in-hand with IT managers, CTOs, CFOs, and end-users to create meaningful solutions for information management.
Our solutions help companies break down information silos by bridging the gap between processors and end-users. Our integrations can span several different ERP systems across multiple departments, helping improve communication, collaboration, and data management. Your corporate headquarters, shared service centers, and individual branch locations benefit from improved interdepartmental connectivity, and your decision-makers gain the ability to monitor business processes from a global perspective without impeding other users.
Start small, with a single solution (i.e., Accounts Payable), then expand across different functional areas. Anywhere you use accurate, real-time business data, you can work smarter with IntelliChief. Remember, IntelliChief is not a point solution, which means it can be applied to several departments — even if they are running on separate ERP systems. With endless configurations and world-class tech support and training, IntelliChief is one of the few content services systems that can scale in conjunction with your company’s specific needs.
Our content management system lets you collect and process all your information, not just structured documents. Sort and distribute records as they arrive, then sync the data with your ERP or line of business system. Send content directly into corresponding workflows and process your data automatically. The result? Faster (and more cost-effective) workflows that boost productivity and grow your revenue stream.
Contact Us Today to Learn More About Our Managed Content Services
Our managed content services are a true end-to-end solution. IntelliChief streamlines everything from document capture and data extraction to process and workflow automation. You even get behind-the-scenes analytics to inform your growth strategy and help you make evidence-based decisions.