IntelliChief ECM Presenting at the MK & Associates 25th Annual Infor XA User Conference

IntelliChief, a provider of automated document management & (ECM) solutions, will be presenting at the MK & Associates 25th Annual Infor XA User Conference.

On December 13, 2017, we’ll be at the Frederik Meijer Gardens in Grand Rapids, MI, sharing our Infor-integrated document management strategies. We’ll be holding demonstrations & discussions throughout the day, and will be presenting Sales Order Processing for Infor XA – Automation, Control and Visibility as a special session.

Stop by the IntelliChief ECM booth to learn more about our content management software for Infor. Can’t attend? Contact us today for more information.

IntelliChief ECM Featured at the New England Oracle Joint User Group Meeting

IntelliChief will be presenting their Oracle ECM solutions at the New England Oracle Joint User Group Meeting. The meeting will be held on November 16, 2017, at Gillette Stadium in Foxborough, MA.

As a Oracle Gold Partner, IntelliChief has a deep technical understanding of the E-Business Suite, PeopleSoft, and JD Edwards ERPs. We provide the most naturally-integrated document management software on the market, with options for Accounts Payable and Sales Order Automation among our best-selling products.

We’ll be sharing these solutions in person in the West Atrium. Product experts will be on hand to display workflow, analytics, and document capture modules and answer any questions you might have.

Stop by for a first-hand look at IntelliChief for Oracle, or contact us with any questions you might have.

Sales Order Processing Automation

Sales order processing automation helps you increase efficiency, control, and visibility. You no longer have to deal with a paper environment, which results in high storage costs and inefficient order management. And, of course, you no longer have to budget for the high cost of labor that goes along with manual order processing.

Think about your process when a customer order is received. It likely includes:

  • Sorting and labeling orders
  • Verifying each order for accuracy
  • Entering the data into your ERP
  • Pushing that order through all the internal steps you have laid out for order fulfillment
  • Keeping each customer updated on the status of their order

All together, this drives up the cost to process a single transaction.

Now consider what happens to your costs when an order is lost or misplaced, a data entry error occurs, or a change/revision to an existing order arrives. And, the longer it takes to process an order, the higher your Days Sales Outstanding (DSO) will be.

With IntelliChief, you can easily automate your sales order processing procedure. Our software lets you:

  • Maximize efficiency
  • Lower your processing costs
  • Mitigate risks
  • Increase visibility into customer POs
  • Reduce your DSO

By capturing and archiving purchase order data in a secure central repository, then automating your order processing workflow with your core ERP, you can get control of a process that is costly and difficult to manage.

You will even be able to provide an even greater level of service to your customers, and gain greater competitive advantages to help drive revenue for your organization.

Here’s how.

The New Loyalty of Account Management Customer Service

The cost is 10 times more to win a new customer than to keep an existing one. Once you win them, what maintains their loyalty? Without fail, it’s great customer service.

Focusing on customer loyalty is an efficient process. Marketing to customers who are engaged with your brand, makes it manageable to capitalize on their experiences with your company. Retention becomes a sustainable business model that’s key to profitable growth.

The proof is in the numbers. According to studies done by Bain & Company, increasing customer retention by 5% can lead to an increase in profits of 25% – 95%. Meanwhile, the likelihood of converting an existing customer into a repeat customer is 60% – 70%.

In comparison, the probability of converting a new lead is 5% – 20%. That’s a costly, time-intensive endeavor.

So how can you delight the customers you already have?

Better Internal Information Processes = Better Customer Service

Maintaining customer loyalty is a collaborative effort. Your sales, account management, customer service and accounts receivable departments can all help by providing customers exactly what they ask for, exactly when they ask for it.

To do that reliably, your internal teams need access to the right customer information, all the time.

Being proactive and resolving customer issues often requires your employees to pull up information that’s spread across multiple departments and business systems. For instance, they may need to look up a customer’s order history, locate invoices or statements, verify facts and then, perhaps, email copies to customers.

If this information is stored in a mix of paper format, unlinked business systems, or on staff’s desktop and mobile devices, it means looking through numerous paper and electronic file storage locations.

This manually-

The New Loyalty of Account Management Customer Servicedriven process is prohibitively time-consuming, and it gets in the way of resolving customer issues. Not having your relevant information, readily available when it’s needed, will irreparably damage relations and erode loyalty.

Here’s a fix:

IntelliChief lets you foster the new loyalty of account management customer service. You can add real-time, dynamically-populating document management capabilities to your enterprise resource planning (ERP) and line of business systems, all linked together and sharing information. Everything you need is accessible through our enterprise content management (ECM) program.

Our paperless customer service solutions give your entire team the ability to immediately view all customer and transaction data. They also give your staff analytical opportunities, to spot both difficulty and opportunity. This automates the process, unifies your customer-facing departments, and positively impacts loyalty & client relationships.

Using ECM in Customer Service

With IntelliChief, your team can create, capture, manage, archive, retrieve and distribute documentation directly from your current system’s screens. A flexible workflow tool within ECM allows documents to be dynamically routed (internally or remotely) for reviews and approvals in a secure manner, based on your specific business processes. Our software provides these capabilities via direct business system integration, adding paperless process management directly to all systems throughout your organization.

You’ll notice the impact of attrition (client turnover) costs immediately, necessitating the need for (rapid) replacement of lost revenue resulting from these lost clients. Lead generating marketing is time and capital intensive; no way around making the necessary investment for growth. Factoring the additional emphasis/cost on brand awareness to bolster lead gen, the realization of the low cost of keeping the customers you have versus replacing those departed encourages investment in loyalty-enhancing actions. The profitability’s evident.

You can determine your retention with this formula: Retention rate = ((CE-CN)/CS))100. CE = number of customers at end of period, CN = number of new customers acquired during period, and CS = number of customers at start of period. Say you start the fiscal year with 200 customers and lose 20 of them, but gained 40 new ones; at the end of the year you have 220 customers. 220-40 = 180. 180/200 = 0.9, and 0.9 x 100 = 90. The retention rate for the given period was 90%. Plug-in your numbers, factoring their revenue and profitability weighted value to you, for your impact revelation.

It’s time for a better approach to customer service. It’s a two-way path: increase customer satisfaction, and they’ll increase their commitment to you.

Let IntelliChief help.