High Point Furniture Improves Customer Service, Slashes Costs with IntelliChief

Tampa, FL (July, 2010) — High Point Furniture Industries, a leading manufacturer of wood case goods and upholstered seating for a wide range of commercial markets, now boasts improved customer service, greater control over cash flow, and elimination of paper files due to recent implementation of IntelliChief™ for their document management and imaging needs.

High Point Furniture Industries (HPFI), founded in 1958, has two manufacturing plants in High Point, North Carolina, leading their competitors in quality and environmental practices, with efficient recycling, and raw materials usage. HPFI however, experienced severe paper overload. Misfiled documents, lost invoices, and delays in answering customer requests were overwhelming. Elaine Handley, Accounting Manager states, “We were looking to improve processes to save time and money . . . how we dealt with customers, and how we did our daily jobs. Our ultimate goal was to find a way to improve the bottom line, to improve profitability.”

The solution came in the form of IntelliChief, a leading document management, imaging, and workflow solution for the IBM i (iSeries; AS/400) market. HPFI decided to tackle their paper problems in their Purchase-to-Pay and Order-to-Cash processes and transform all the paperwork into electronic documents.

Now the handling of purchase orders, receivers, invoices, and the matching of documents is all done electronically with significant time savings that translate into cost advantages. For the order processing side the fact that orders are electronically captured, whether they arrive via mail, email, or fax, has reduced order processing times in half, translating not only into cost savings but also faster order fulfillment.

Despite solid ROI the new paperless system also brought additional benefits, as Ms. Handley states, “It helped decrease the stress level! Being able to really see what’s happening, to see where bottlenecks are is incredible. . . From a management standpoint, that’s a benefit to me that’s hard to measure.”

For more information on how HPFI eliminated paper and reduced costs, download the full case study at www.intellichief.com/resources.

About IntelliChief, LLC
IntelliChief, is the leading provider of Paperless Process Management (PPM) solutions for the IBM i (System i, iSeries, AS/400) Enterprise. With decades of expertise in the market and seamless integration with leading ERP software vendors, IntelliChief takes companies of all sizes paperless with a typical ROI of less than 8 months. Users can create, capture, manage, archive, retrieve, and distribute mission-critical documents directly from their familiar ERP screens, eliminating the need for filing cabinets, storage facilities, fax machines, copiers, and paper files. IntelliChief has offices in Boston, Tampa and London.

Jaime Saeger
(813) 971-9500 x335